The VoIP Challenge
Although IP based voice products offer small and medium businesses superior functionality over legacy TDM solutions, they are typically more difficult to configure, provision and install, forcing agents and resellers to waste valuable selling time implementing existing orders. The ultimate result is loss of potential commissions and dissatisfied customers.
SIP Advantage OfficeFone™ and SIP Advantage OfficeTrunk™ are built upon Rialto™, a unique service operating platform for the automated creation, delivery and operation of VoIP services. Agents and resellers can leverage the capabilities of Rialto™ to quickly sell, provision, activate and bill for VoIP services in a fully automated, paperless environment.
The automation of configuration, provisioning, activation and billing provided by the SIP AdvantageSM solution delivers unique advantages to agents:
- Shorter sales cycles
- Reduced installation intervals
- Streamlined operational support
- Accurate billing
All these advantages add up to faster time to revenue, superior ease of use and management, and, ultimately, increased customer satisfaction.
SIP Advantage OfficeFone™ is a hosted PBX solution that delivers the business value of VoIP to small and medium businesses in an easy to use, easy to manage, streamlined, affordable package. Our services are built upon Rialto, a unique service operating platform that enables the automated creation, delivery, and operation of VoIP services.
SIP Advantage OfficeFone™ delivers all business-class telephony features, including:
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In addition, SIP Advantage OfficeFone™ provides these premier features for small and medium businesses:
Auto attendant
24-hour automated system that answers all incoming calls, presents a brief menu of choices and efficiently routes callers. Businesses can use standard pre-recorded greetings or create their own over the phone. Greetings can vary based upon schedules.
Shared Call Appearance
This feature creates the ability to present a phone number on more than one phone set and is often used to enable a department's administrative assistant to see the status of other phones and respond to phone calls for others.
Group Management Tool
This tool allows a designated group manager to move/add/change office phones and to grant and deny privileges, such as long distance to specific phones.
Hunt Groups
This feature allows a designated person to create a group of numbers that can be sequentially or simultaneously dialed. This is a useful feature for support or sales organizations where the first available agent may pick up the phone.
Visual voicemail
Users can listen to voice messages through a browser or through email, as well as through the phone. This feature allows voicemail to be handled like email. Voice messages can be viewed and listened to in priority order according to caller ID or a date/time stamp. Voice messages can be forwarded to any email box.
Web-based call management
Users can easily configure and optimize their own calling features via an easy to use Web portal. This can be accessed from any Internet location in the office, at home, or on the road. Administrative accounts on the call management portal allow office managers to set up default feature sets for different classes of users. The portal contains a call log that displays a list of dialed, received, and missed calls and provides the ability to click-to-call from the call log or from a directory.
Follow me/find me
Using the Web portal, users can instruct the service to forward some or all of their calls to any combination of phone numbers (home phone, cellular phone, office phone, or friend or colleague’s phone). This feature ensures the reception of important calls and avoids the distraction of low-priority calls. Calls can be directed sequentially (e.g., ring office, then mobile, then home) or simultaneously.
Remote user
Calls for specific or all employees can be rerouted quickly to satellite offices or their homes, as if they were still receiving and making calls on their normal office extension. This means employees can work from anywhere (remote offices, home, executive suites). This feature saves money because it eliminates the need for telephone expense reporting because all remote calls are made on the company calling plan. The remote user function is an effective disaster recovery solution in the event that power failure or other events knock out the office location.
SIP Advantage OfficeFone™ supports standard business lines, direct inward dial (DID) lines, and toll-free numbers without requiring any changes to existing numbers. Service is delivered on a simple per-seat, per-month cost basis, and up-front costs are a fraction of those for traditional PBX equipment. Furthermore, customers enjoy reduced total cost of ownership (TCO) since there is virtually no hardware to purchase or maintain.
SIP Advantage OfficeTrunk™ is our IP based business trunking solution, used with a client's existing IP-PBX. Because our OfficeTrunk™ solution is also built upon Rialto™, automated creation and delivery couldn't be easier.
Availability in second quarter 2008
